REFUND & REPLACEMENT POLICY
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 10- 15 business days post refund initiation for online refund to be initiated.
- Crazy Owl products are non-returnable, due to nature of our business and upholding the highest hygiene standards, we do not accept returns or exchanges. However, if any of the products are damaged during delivery, please contact us immediately with your order details and a picture of the damaged product at firstname.lastname@example.org
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to email@example.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
3. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
4. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
- Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.
5. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and your product will get picked by our courier partner.
7. Returns will not be accepted if:
a. The product is used.
b. It is without invoice.
c. It is with tampered batch number and price
d. It is without its original packaging.
8. Please do not use the item you have raised a complaint about.
9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).
11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions is not applicable.
Orders once dispatched are not eligible for cancellation.
For any queries feel free to reach out to our customer care team at firstname.lastname@example.org who will be happy to clarify your concerns.